Here are the responses we’ve had so far.
Thank you for contacting us regarding the magazine “What the doctors don’t tell you”.
As the UK’s leading retailer of stationery, books, magazines and newspapers, we aim to offer our customers a wide choice of products, whilst also respecting customer views. Our customers often have widely differing opinions about the products we sell, so we aim to strike the right balance to meet the needs of all our customers.
We work closely with the magazine publishers to ensure that their products meet the expectations of our customers. Where we receive customer complaints about a certain publication, WHSmith commits to raise these concerns directly with the publisher.
Customer feedback is extremely important to us and I’d like to thank you for taking the time to share your concerns.
Customer Services Coordinator
This reply has already been discussed on this Quackometer post.
WHSmith may be contacted at Customer.Relations@WHSmith.co.uk.
I emailed the WDDTY retailers and Comag Specialist again yesterday, pointing out that the publishers’ (WDDTY themselves) response to criticism has been inappropriate and I believe the onus is therefore now on retailers and the distributor to act.
I have just had the following (unsatisfactory) reply:
Thank for your your further email regarding this magazine.
We work closely with the magazine publishers to ensure that their products meet the expectations of our customers. Where we receive customer complaints about a certain publication, WHSmith commits to raise these concerns directly with the publisher. We have no current plans to remove this magazine from our stockfile .
Customer feedback is extremely important to us and I’d like to thank you again for taking the time to share your concerns.
Customer Service Co-ordinator
I am so unhappy with this response that I have decided to publish my emails to WHSmith. You can decide for yourself if you think they are acting responsibly.
Once more, WHSmith may be contacted at Customer.Relations@WHSmith.co.uk.
We prefer to leave it to our customers to decide what they purchase. However, we have recieved requests from customers for us to stop stokcing this product, and your feedback has been passed on.
I get the impression this means they have done nothing so far.
Waitrose may be contacted at firstname.lastname@example.org.
Thanks for your email. I’m sorry your upset that we stock the magazine What Doctors Don’t Tell You. I can appreciate how disappointed you must be as you have strong concerns about it. Magazines like these are available in most stores that sell a comprehensive range and as a major retailer of newspapers and magazines, we aim to meet the demands of a wide range of cutomers. We expect our customers to make an informed choice of what type of magazine they read. They views expressed in this product are not they views of Sainsburys’. If you have any concerns about the content of this item you should contact its publisher. I’ve logged the details of this on to our system and will pass your comments on to the relevant department. We take feedback of this nature seriously. We appreciate you taking the time to contact us and look forward to seeing you in store again soon. Kind regards Robert Harvie
Again, despite taking ‘feedback of this nature seriously’, I suspect this means nothing has been done.
Sainsbury’s may be contacted at email@example.com.
For this reason, up until this morning, they had received very few complaints. I spoke to someone over the phone just now and mentioned it is likely that further complaints may come in – meaning an official public response may be necessary. For that reason, rather than simply logging my complaint, it has been put on hold until Monday, pending further complaints.
Just had Tesco on the phone. All my info going to its Head Office as part of a serious review of @wddty magazine. cc @lynnemctaggart
Tesco may be contacted here or by email at firstname.lastname@example.org.
Following a telephone conversation on Monday, it is my understanding that Tesco are not issuing a statement from Head Office yet as they have not had a large number of complaints.
I have just received the following, by email. I think this is unsatisfactory for two main reasons:
- Tesco don’t stock absolutely anything for which there would be demand.
- It fails to address the points I had raised about a large proportion of the advertising not being CAP compliant and a large proportion of the articles being misleading (in my view).
(My second email to Tesco was more or less the same as my second one to WHSmith, which may be read here.)
I understand you have concerns over the magazine, What Doctors Don’t Tell You, and I can appreciate your views on the matter.
We are in the position of offering our customers choice rather than appointing ourselves as censors or moral guardians. The publisher of this magazine prints on page 3 a liability statement advising readers to consult a qualified practitioner before undertaking any treatment.
While we cannot comment on the contents of these magazines, your comments have been duly noted and fed back to our Buying Teams.
Thank you for taking the time to contact me.
Tesco Customer Service
It was pointed out that Tesco’s new stance regarding lads’ mags does not fit with the above response regarding censorship, and that their partnership with Diabetes UK seems undermined by the fact they are giving misleading and dangerous information on diabetes such a public platform. Tesco have now indicated that if they receive a large amount of contact regarding What Doctors Don’t Tell You that they may “make alterations”. Their email may be read here.
Comag are the distributors of the magazine who have instructed legal counsel against Simon Singh after he suggested he might publish their correspondence. According to McTaggart, they also essentially told him to ‘shove off’.
It is my understanding that Comag Specialist are advising complainants to contact the publisher. Should you wish to do this, the address is email@example.com.
Morrisons also stock the magazine. Their contact details are here.
Asda also stock the magazine. Their contact details are here.