As I said in my original complaint, his comments were misleading, irresponsible and misinformed.
The full reply is below.
Thank you for your recent emails and we apologise for the delay in getting back to you.
During the interview on 21st December, we feel that Dr Hilary remained studiously neutral in presenting the treatment offered at the clinic. He was, as you mention, very forthright with explaining that the treatment was highly controversial.
Whilst pointing to the reservations over this treatment and taking into account libel law, we were very open about the controversy. We are sure you will also appreciate that Dr Jones had to take account of the fact that Chiane was sitting next to him.
By highlighting this experimental treatment and by saying that it is considered to be controversial, we hope that any family considering this as an option will make investigations with their practitioner here and across the internet so that they can make an informed choice as to whether this is an option for them to consider.
We appreciate you raising your concerns over this treatment and we will of course bring the production team and Dr Hilary up to date on your feedback on this topic. Dr Hilary will be keeping a watch over the Chiane’s progress and it may well be a topic we return to in due course.
We appreciate you bringing your concerns to our attention and once again we apologise for the delay in responding.